Law Firm Intake Paralegal - Drug / Medical Device at Bernstein Liebhard LLP

Our midtown Manhattan law firm receives hundreds of inbound mass tort inquiries each week from individuals who have been harmed by defective medical devices and dangerous drugs. Your role will be to screen these individuals to see if they meet our criteria and if we are able to help them, sign them to agreement for our firm to represent them. We are seeking self-starting individuals with excellent communication skills to join our team.

90-95% of your day will be spent on the phone making outbound calls to the inquiries we receive over the internet. You must be able to work effectively as a team player while taking ownership and responsibility for your individual performance.

We are looking to hire immediately at a rate of $46,000 annually with optional overtime and paid medical.

This is an in-person role. All interviews will be held in the office.

Job Responsibilities:

Make 120- 200 outbound calls per day (this includes voicemails)

Contact potential clients coming in via web forms and email

Evaluate potential client cases to ensure that they meet our case criteria

Explain to the client how we can help them.

Make follow-up calls to those who have received our paperwork

Ensure that every potential client is properly documented in our contact management system and that the potential client status is properly logged.

Qualifications, Skills and Requirements:

Technologically proficient with Microsoft Office/Outlook

Sympathetic demeanor with the ability to build rapport while efficiently managing the conversation

Ability to prioritize efforts, stay focused and work in an efficient manner

Highly organized with strong attention to detail

Goal/quota-driven, self-starter who takes ownership of work

Ability to demonstrate what makes us unique to prospective clients

Ability to exceed provided minimum daily call metrics consistently

Experience using Salesforce, DocuSign a plus.

Bernstein Liebhard LLP is an Affirmative Action / Equal Opportunity Employer