Quality Analyst,Intellectual Property at TikTok

Responsibilities

TikTok is the leading destination for short-form mobile video. Our mission is to inspire creativity and bring joy. TikTok has global offices including Los Angeles, New York, London, Paris, Berlin, Dubai, Mumbai, Singapore, Jakarta, Seoul, and Tokyo.

Why Join Us
At TikTok, our people are humble, intelligent, compassionate and creative. We create to inspire - for you, for us, and for more than 1 billion users on our platform. We lead with curiosity and aim for the highest, never shying away from taking calculated risks and embracing ambiguity as it comes. Here, the opportunities are limitless for those who dare to pursue bold ideas that exist just beyond the boundary of possibility. Join us and make impact happen with a career at TikTok.

As a member of the US + CA Legal Policy Operations (LPO) team, you will be integral in ensuring that TikTok is a safe and trustworthy place for our community. LPO is responsible for balancing corporate compliance responsibilities with the appropriate operational safeguards to protect our users' rights. Within and across each vertical, we work together to develop efficient workflows that mitigate legal risk. We are here to strike a scalable balance between what the law requires and what is operationally feasible to protect our users. We are here to help all our Safety organization and wider company colleagues ensure that we are sustaining an equitable platform that inspires creativity across all markets. Our team is a group of specialists covering Privacy, Intellectual Property & Identity, Law Enforcement Response, and Legal Investigations.

As a Quality Analyst, you will become a quality expert and work to support our Intellectual Property and Identity team through quality assessments, continuous improvement initiatives and much more. Our team must rely on accurate quality measurement and data-driven decisions to sustain scalable operations focused on operational maturity, consistency, and compliance. Quality includes measuring not only individual operator performance but also evaluating the efficacy of our policies and processes to ensure general compliance. This role will require critical thinking, creative solutions, strong communications skills, and excellent problem-solving. You will be working with a variety of stakeholders across the globe, including Training and Documentation, Policy and Process, Tooling and Legal to ensure that Legal Policy Operations remains a vibrant and operationally mature organization. This is a hugely exciting opportunity to join a rapidly expanding international team, and a unique chance to be one of the first members of the Quality team.

This position will be full-time and will be based in our Los Angeles, CA location.

Responsibilities:
- Conduct quality assessments encompassing complex policies and workflow processes for the US and Canada Intellectual Property and Identity team
- Remain up to date on relevant workflow changes, operational guidelines, and policy updates
- Track/flag trends and patterns within assessments and cascade back to Performance Insights Manager
- Use quantitative & qualitative research methods to perform post hoc root cause analyses on designated high priority escalations
- Create and present case reviews that adapt to various audiences (leadership, specialists, etc.) to establish a unified message and an understanding of events and root causes
- Identify and recommend improvements to policies, processes, systems, and products that mitigates risk to TikTok
- Support the operational team on its quality initiatives, create data- driven insights on escalation trends, and maintain feedback loops to leverage these trends to mitigate risk
- Monitor quality assurance related metrics, familiar with data statistics and analysis
- Collaborate closely with data analytics team and engineering team to continually improve on tooling needs for QA metrics and data analysis
- Provide constructive feedback to Intellectual Property and Identity Team members and management regarding quality of work highlighting any identified risks

Qualifications

- 1+ years of relevant experience in quality assurance, reporting, analytics and/or operational excellence
- 1+ years of experience working in intellectual property operations or trust and safety
- Experience moderating or responding to internal and external copyright related escalations and IP removals in an efficient manner
- Proven successful record in handling sensitive or confidential matters
- Strong attention to detail, highly self-driven and results oriented
- Proven ability to assess risk and impact
- Experience working cross functionally with a variety of stakeholders in a fast-paced environment
- Able to address sensitive content issues, including but not limited to graphic images, videos and writings, offensive or derogatory language, child safety, and other potentially objectionable material

Preferred Qualifications
- Bachelor's degree or above
- Experience in quality analysis in the content moderation/trust & safety industry
- Passionate and willing to work in the digital media and entertainment industry

TikTok is committed to creating an inclusive space where employees are valued for their skills, experiences, and unique perspectives. Our platform connects people from across the globe and so does our workplace. At TikTok, our mission is to inspire creativity and bring joy. To achieve that goal, we are committed to celebrating our diverse voices and to creating an environment that reflects the many communities we reach. We are passionate about this and hope you are too.

TikTok is committed to providing reasonable accommodations during our recruitment process. If you need assistance or an accommodation, please reach out to us at [email protected]